Products

Policies

Shipping Policy

Shipping for all orders is via Fedex service and cost is calculated based on standard Fedex shipping rates unless otherwise noted.*

Shipping charges are calculated automatically upon checkout.

Orders over $250 are subject to FREE shipping unless otherwise noted.*

Orders placed before 2:00 PM CST will be shipped the same day. Orders placed after 2:00 PM CST will be shipped the next business day. Orders placed after 2:00 PM CST on Friday, Saturday, Sunday or holidays will be shipped the next business day.

*Certain items classified as bulk, heavy or oversized will incur additional shipping charges. Those charges will be denoted during checkout.

Returns and Special Orders

Your complete satisfaction is our goal. Should you need to return an item, simply follow these two steps:

1. Call our Customer Service Department at 1-877-453-2228. We will ask for the invoice number and date of purchase, item number, quantity and reason for return. We will then provide you with a Return Authorization Number. The Return Authorization is only valid for 15 days from the date of issue.

2. Write the Return Authorization Number on your shipping label. Return the item prepaid via UPS, in its original packaging and original condition, to the address that we will supply you.

You must have a Return Authorization Number to return an item. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted. A minimum restocking fee of 25% will be applied to all returns over 30 days from date of purchase. Products are not returnable beyond 60 days from date of purchase. Special order items are not returnable. We will replace or repair defective items based on manufacturer’s policy.

Privacy Policy

At Redtail Medical, we enforce the highest standard to protect your privacy while shopping with us. All your sensitive private information, including password, bank / credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.

All your sensitive private information, including password, bank / credit card details etc. is stored under industrial strength Triple-DES encryption. This ensures no body can hack into the database and use that information. Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your bank / credit card details will not be revealed to even yourself though you can update the information on your account.

All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.

No promotion emails will ever be sent to you unless you opted for it. You can opt out at any time by updating your account information.

General Terms and Conditions

Both the customers and the distributors shall follow common Trade Practice and Acts and Laws where a purchase takes place. Typically this means that the laws at the buyer's own location shall govern should a dispute on the purchase occur. In this regard, online shopping makes no difference to buying from a street shop near you. As eCommerce gains its popularity, governments and banks all have well-defined rules on consumer protections.

As guidance, following is a list of terms and conditions that are standard practice in the industry. Each participating distributor might have slight variations on some product categories.

Accuracy: All information in this site is provided to our best ability or maintained by participating vendors. However, in case of error Customer shall indemnify and hold harmless Redtail Medical against any and all claims, demands, actions, suits, losses, liabilities, damages, costs, and expenses, including without limitation reasonable attorneys' fees, costs and expenses relating to your use of our services.

Price: Due to the dynamic nature of the market and our services, prices are subject to change without prior notice. In case of significant discrepancies between the posted and then the current prices, Redtail Medical requires the respective vendors to inform Customer prior to processing the charges.

Returns: To the extent governed by laws, return of merchandise should be avoided as much as possible. We ask Customer to inspect all items upon receiving them. Customer must contact the vendor(s) to get return authorization number. Certain merchandise may not be returnable, to the extent permitted by laws.

Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.

Warranty: Warranties vary from product to product, and from vendor to vendor. Please refer to relevant laws governing this aspect for the minimum requirement on individual product. Used merchandise might be exempted for warranty requirements.

In case of dispute, Redtail Medical will take every measure possible to protect the integrity of its trading platform services and to ensure all parties obey the appropriate governing laws. This includes termination of our services to any law-breaching parties.